Welcome to Your Business Account

Last Updated: December 2024

Business Account Registration & Verification

• Business accounts require valid company registration and verification documents
• Authorized representatives must provide proof of authority to act on behalf of the company
• Company information must be current and accurate including tax identification numbers
• Business registration must be in good standing with relevant authorities
• Additional documentation may be required for certain industries or high-value accounts
• Account activation may take 3-5 business days pending verification

Commercial Service Terms

• Business accounts have access to commercial rates and enterprise services
• Volume discounts apply based on monthly and annual shipping commitments
• Service level agreements (SLAs) define performance standards and remedies
• Priority handling and dedicated support channels are included
• Custom logistics solutions available for complex shipping requirements
• Integration support provided for API and EDI connections

Credit Terms & Payment

• Credit limits are established based on financial assessment and credit history
• Payment terms typically range from Net 15 to Net 60 days depending on creditworthiness
• Interest charges apply to overdue balances at rates disclosed in credit agreement
• Credit reviews may be conducted periodically and limits adjusted accordingly
• Security deposits may be required for new accounts or those with limited credit history
• Multiple payment methods accepted including ACH, wire transfer, and corporate credit cards

User Management & Access Control

• Account administrators can invite and manage multiple users with role-based permissions
• User roles include Admin, Shipping Manager, Finance User, and View-Only access
• Two-factor authentication (2FA) is required for all business account users
• Account administrators are responsible for all activities by their authorized users
• User access logs are maintained for security and audit purposes
• Immediate notification required for employee termination or role changes

Liability & Insurance

• Enhanced liability coverage available for business shipments up to £100,000 per incident
• Cargo insurance options include All Risk, Named Perils, and Total Loss coverage
• Business accounts receive priority claims processing and dedicated claims support
• Limitation of liability terms vary by service type and declared value
• Force majeure provisions protect against unforeseeable circumstances
• Customer indemnification applies for certain high-risk or specialized shipments

Service Level Agreements (SLA)

Data Management & Reporting

• Comprehensive reporting available including cost analysis, performance metrics, and carbon footprint
• Data retention policies ensure transaction records are maintained for regulatory compliance
• API access provided for real-time integration with customer systems
• Custom reporting available for specific business intelligence requirements
• Data privacy and security measures comply with GDPR and industry standards
• Regular data backups and disaster recovery procedures in place

Compliance & Regulatory

• Customers responsible for accurate commodity descriptions and proper documentation
• Export control regulations (EAR, ITAR) compliance required for applicable shipments
• Anti-money laundering (AML) and know-your-customer (KYC) procedures apply
• Sanctions screening performed against OFAC and other restricted party lists
• Customs brokerage services available with licensed customs brokers
• Regulatory changes may affect service availability and pricing

Account Termination & Suspension

• Either party may terminate the business relationship with 30 days written notice
• Immediate termination allowed for breach of contract, fraud, or illegal activities
• Account suspension may occur for payment default, exceeding credit limits, or policy violations
• Outstanding shipments will be completed according to original terms upon termination
• Final billing and settlement of accounts typically within 60 days of termination
• Data retention and return policies outlined in separate data processing agreement

Dispute Resolution

Business disputes are subject to binding arbitration under the rules of the London Court of International Arbitration (LCIA). Governing law is English law, and jurisdiction is the courts of England and Wales. Alternative dispute resolution methods including mediation are encouraged before formal proceedings.

Contract Modifications

These terms may be modified with 60 days written notice to business account holders. Significant changes affecting pricing, services, or liability will require explicit acceptance. Continued use of services constitutes acceptance of modified terms unless written objection is provided within the notice period.